NAA Community FAQs

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Basics
Getting Started
Home Page / Profile
Blogs
Forums
Photo Galleries
Shared Files
Email / Notifications

Look for new FAQs added in response to feedback received from Community members. To easily scroll through the latest additions, click on any of these icons to move to the next new item on the page.

Basics

1. What is NAA Community?
The NAA Community is a new tool that allows you the opportunity to network and interact with your industry colleagues and NAA experts. The Community upgrades the old Lyris e-forums and introduces exciting new features that make participating in discussions far more convenient and productive, and incorporates cutting-edge Web 2.0 features, such as:

a personalized profile and "My Community" page;
user ratings and comments;
keyword tags to identify related content from across the Community;
embedded photos and videos;
RSS feeds, and more!

2. Why should I participate in NAA Community?
This Community is the premier destination for the newspaper industry to share best practices, resources and success stories and to stay on top of important industry issues while learning from leading experts. Forum users now are able to share files and send personal messages from within the Community, or opt to continue participating via e-mail digests delivered directly to your e-mail inbox. NAA blogs, including the popular Digital Edge blog, offer expert news and commentary on the critical issues facing the newspaper industry. Photo galleries provide expanded coverage from NAA events across the country. All of these features, and more, provide you with a enhanced social networking destination that you can use to benefit your business in a variety of ways.

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Getting Started

1. How do I get started on NAA Community?
In the main navigation menu on NAA.org, click on the "Community" button. This will take you to the Community – Not Signed In page. If you don’t have an account, click "Register" and go through the steps of creating an account. If you have an account, click "Sign In."

You can also access the Community by selecting any of the links in the new Community module on the NAA.org homepage.

2. Why do I need to register at all?
Registration will give you access to additional features not available to guest users, such as uploading avatar images (your graphical representation on NAA Community), private messaging, open access for some forum subscriptions, etc. It only takes a few moments to register, so it is highly recommended you do so. If your company is an NAA Member, you will be able to access Member Only content as well.

3. I signed in to NAA.org and went to Community. Why does the sign-in link still show up?
The first time you come to NAA Community, your account is not yet created – you need to accept “Terms and Conditions” first. As soon as you access secured content on NAA Community, “Terms and Conditions” will appear on the screen. After reading and accepting them you will be able to enjoy all the NAA Community features. A good place to start would be updating your profile by clicking “Edit” in the “My Profile” module below the “Community” button.

4. Why can’t I login?
Ensure your username and password are correct. If you have just created your account, wait a couple minutes and try again. Your default password will be the same as your username (your business email address).

If you cannot remember your password, use the following steps:

Type your business email in the email field in the “New Users, Membership Status Check and Find Password” box on the login page (“Sign In” link under the “Community” button);
Press Enter or click on the red button on the right of the email text box;
Verify that you are indeed in the NAA membership system;
Click “send password” to have the password sent to the email provided;
Retrieve the password from your email and try again.

If you still encounter problems logging in, contact Membership Services at naafeds@naa.org email or call 571-366-1200.

5. I’ve lost my password!
Don’t panic! Your default password will be the same as your username (your business email address). If it didn’t work, you can retrieve your password very easily. It will be delivered to the email that you have specified when you signed up on NAA.org. Here is how it is done:

Click the “Sign In” link right under the “Community” button:
Type your business email in the email field in the “New Users, Membership Status Check and Find Password” box on the login page (“Sign In” link under the “Community” button):
Press Enter or click the red button on the right of the email text box;
Verify that you are indeed in the NAA membership system under the business email you are trying to log-in under;
Click “Send Password” to have the password sent to the email provided:
Retrieve the password from your email and try again*.

* If you did not receive an email, you may have provided an incorrect email address or the email may have been blocked by a spam filter.

If you still encounter problems logging in, contact Membership Services at naafeds@naa.org or call 571-366-1200.

6. How do I submit a support request?
Send us an email at feedback@naa.org or head over to the Community Support/Feedback Forum where NAA Technical Support will be available to help answer your questions.

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Home Page / Profile

1. What is a Featured Member and how do I become one?
A Featured Member is a user who has been noticed for their high level of activity in the NAA Community. To become a Featured Member, go to the Featured Member module on the Home page. Click "Find out how here" and fill out the request form that will be sent to Membership Services.

2. What is an Innovative Member and how do I become one?
An Innovative Member is a user who has posted or submitted to the NAA Online Ideas Gallery (coming soon to the NAA Community!) and has provided valuable, revenue-generating ideas to the Community.

3. How do I manage and delete private messages?
To manage all your private messages, go to your Community home page, locate the "My Inbox" area at the top. At the bottom of that module, locate and click on "View all private messages."

You will see all your private messages here. You can view each particular conversation by clicking on its title; you can sort messages and customize your email notifications; or, you can delete messages by clicking the box to the left of the message title and then clicking the "delete" button.

4. How do I search for a member?
You can search from your personalized home page. Under "My Profile," select the "Search Members" link. This will take you to a page where you can peform your search. Hover your cursor over the question marks to see tips on how to get the best results from your search.

5. How do I add friends and colleagues?
There are a few ways to add friends and colleagues within the Community. You can do this by viewing a user’s profile and clicking “Add user as a friend” in the left-hand “Options” module at the bottom of the page. You can also add friends by opening a forum or file posted by the user you wish to add and clicking on the “Favorites” button; this will allow you to add the user as a friend, as well as add the post or forum as a favorite.

6. What items can be added to My Favorites?
The "Favorites" function applies only to content within the NAA Community. This includes:

Forums
Individual forum posts
Shared Files folders
Individual Shared Files
Clicking “Favorites” also allows you to add the user as a friend.

Because this function works only within the NAA Community, you cannot add outside items – including articles or resources located within NAA.org. However, if you wish to include content from NAA.org on your Community profile, you may add an RSS feed from NAA.org to your “Recommended Reading” by clicking “Edit” from the “My Profile” area of your Community home page, and selecting the “About Me” tab. A list of available NAA.org RSS feeds, including “New Articles” and “Publications” can be found here.

7. How do I change my display name?
When editing your profile, go to the "About" tab. In the "Name" field, enter your display name and click "Save."

8. I don’t want my personal info everywhere on NAA Community.
The NAA Community has a strict registered-user criteria; in order to participate you must be both an NAA member and registered for the site. However, it’s up to you how much information you want to place in your profile.

9. How do I hide my profile from other users?
Navigate to the NAA Community landing page.

Log in to NAA Community.
Click the “Edit” link in the “My Profile” module.
Choose the “Site Options” tab.
Choose “No” by the “Display in members list” option:

Blogs

1. I commented on a blog but it hasn’t shown up yet.
Blog comments are moderated before they appear on posts, and this takes time. We appreciate your patience.

2. Can I add NAA blogs to my RSS reader?
Click on "Blogs" on the Community menu. In the "Blogs" module, click on "RSS Syndication."

An RSS feed provides you with mirrored content from another Web page or Web site. NAA Community allows you to subscribe to RSS feeds so your Web site is updated when the associated Web site is updated. You can subscribe to external feeds or feeds within the Community, such as forums, posts, and more.

NAA Community provides you with clickable links and icons that allow you to subscribe to RSS feeds. Whenever you see one of those links on your Community pages, you can click on it to become an RSS subscriber.

You can also subscribe to post comments by clicking on RSS for Comments in the Syndication section. If you want to subscribe to a forum post’s RSS feed, select "RSS" at the bottom of the forum post page.

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Forums

1. How do I participate in forums?
Navigate to the Forum Subscriptions page first. You can reach it using the “Shortcuts” module on the left hand side of forum pages:

Clicking the link will take you to the Forum Subscriptions page:

Ask for participation
Here you can request to be a participant of a forum. An example would be a locked forum you would like to take part in. Options “Subscribe” and “Digest” will not be available to you yet. When you ask for participation, an email goes to the forum administrator and he/she will notify you of the minimum requirements for participation in the forum. After you meet the minimum requirements (for example, pay for a federation subscription), the “Subscribe” and “Digest” links will become available to you.
Subscribe to interaction by email
Here you subscribe for a forum to be able to receive email notifications from the forum and to be able to participate by replying to a notification email from the forum (Email should be listed in “Reply/Post Enabled” column for posting by email to be available to you. You can send email straight to the email address to start a new discussion). Notifications will be sent to you each time somebody makes a post on this particular forum as well.
Digest Subscription
This particular subscription will give you the ability to have a daily digest of all posts from a previous day to be sent to you in one convenient email. It is a handy tool if you wouldn’t want to receive notification email each time somebody posted on a particular forum. For example, if you would like to keep an eye on some very active forum but do not want to be emailed each time a post is made, this would be a good option for you.

2. How do I link to a Shared File from a forum post?
First, make sure the file already exists and that you have access to view that file. If both are true, follow these steps:

Navigate the file within the Shared Files Section you wish to link to within the forum post.
Once on that page, select the entire URL within the address bar, and copy (right-click on PC; Apple + C on Mac).
Navigate to the forum in which you wish to make your post and click "Write a new post."
In the "Message" section of the post, paste the URL where you want the link to display (right-click on PC; Apple + V on Mac). If you wish to have a name or sentence appear as the link, rather than the file URL, complete these next steps; if not, continue to step e.
1. In the “Message” section of the forum post, type in what you want to be the name of the link (“click here” or “check out this file” etc).
2. Select that text you entered and click on the link image (a chain) on the top editor bar. A window will pop up; in the “Link URL” field, paste the URL you copied earlier.
3. Select your target (same window or new window).
4. Click the “Update” button.
Finish filling out the title, compose the rest of your message, tags, etc. of the post and click "Post."
When another user clicks on this link within this post, they will be taken to the URL of the file. If they have access to view that file, then the page will be displayed and the user can then click "Download" to view/download the file.

*For information on uploading Shared Files to the NAA Community, see FAQ section on Shared Files below.

3. How can I use spell check in forum posts?
In Internet Explorer, navigate to the forum post you wish to respond to, and click “reply.” Click the spell check icon (ABC with a check mark) above the message entry field. If a message pops up that says “iSpell not detected. Click OK to go to download page,” you do not currently have a spell checker set up.

Click “OK” to be taken to the download page and click “download now” next to the first option. This will take you to the product page where you will once again click “download now.” When a window pops up, click “run” to begin the download; then click “Install”.

Return to your forum reply and compose your message. To check your spelling, click the spell check icon again.

4. Why does my forum post not show up right away?
A forum post may take up to 15 minutes to appear.

5. I’m a former Lyris user and I have always posted by email, can I continue to do that?
Yes, you can continue to post to forums by email. The forums currently in Lyris will be migrated over to the NAA Community. Please check the Forum Subscriptions page for a list of new forum addresses, and update your address book accordingly.

6. I am looking for an old thread and I know its there. I searched on NAA.org and I cannot find it.
Forum archives will be maintained on a read-only basis in Lyris for at least 6 months after the NAA Community launch.

7. How do I report abuse within the forum?
To report objectionable posts, click on the thread and click on the "Report Abuse" link at the bottom of the post.

8. Am I able to set up my own forum just for my colleagues?
At this time, individual forum groups are only available by request. If you are interested in starting your own forum for a specific group of people, please submit your request to feedback@naa.org. As we continue to grow and enhance NAA Community, we will introduce "groups," a function that will provide an easier mechanism for creating your own forums.

9. How do I respond to the author of a forum post without posting my response to the whole forum?

When participating in the forums from within the Community, clicking "Reply to All" from a forum post will add your response to the forum thread, for all participants to read. If you wish to continue the conversation privately with an individual poster, please click the "Contact" button above the message. This will allow you to either send an email or to use the Community's "Private Messaging" feature.

*For information on using Forum Email Notifications, please see FAQ section on Email / Notifications below.

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Photo Galleries

1. I have some nice photos of people in my community reading newspapers. How would I share these photos with the NAA Community?
From time to time we will allow the opportunity to upload photos to a user-generated gallery. Please check back often for details.

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Shared Files

1. Why can I not upload my file?
The current size limit on files you can upload is 25Mb. Files larger than this cannot be uploaded to the Community.

2. With Lyris forums, we frequently shared files by emailing each other offline. However I understand the new NAA Community offers an opportunity to file share. How do I use this feature?
On the Shared Files page, a table displays a list of all files that have been uploaded to the Community.

You have the option of clicking the file name, which will display information about the file (file description, owner, and comments) and will allow you to comment on and rate the file. You will also have the option to download a file.

To add a file to your Shared Files:

Click on the appropriate folder you would like to upload file to;
Then click the “Upload” button that will appear above and below the list of files.

Once your file has been uploaded, it will display in your Shared Files list.

To download Shared Files:

Click the “Download” button;
A pop-up dialogue box will appear. Click the “Open” button to open the file into your current Web browser; click the “Save” button to save the file to your computer.

*For information on how to link to Shared Files from forum posts, please see FAQ section on Forums above.

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Email / Notifications

1. How do I subscribe to email notifications for blogs/forums?
Go to your blog administration area, and then choose in the menu on the left under “Global Settings” → “Default Post Settings”. You can sign up for email notifications in Default Settings for new posts. The options are:

Do not send email
All Feedbacks
All Comments

2. I am subscribed to a certain forum, however I am only interested in one particular thread. How do I customize my notifications to meet my specific needs?
It is possible to subscribe on a thread-by-thread basis:

Navigate to a forum you are interested in.
Click on a thread you would like to subscribe to.
Click the button that says “Email Subscription Disabled”
It will turn to “Email Subscription Enabled”

Congratulations! Now you will receive email notifications with all the new posts to this thread.

Note: In order to be notified of replies to your own forum posts, navigate to your profile, click "Edit" and go to the “Email” tab and select “Yes” to Enable Email Notifications:

3. How do I control email notifications? I am getting them from everything from forums, blogs, and photo galleries.
If you are tired of all the emails coming to you and would like to turn them off, you can do it in your "Edit" profile “Email” tab:

4. How can I attach files when posting to forums via email?
With NAA Community, the file attachment option cannot be used when posting to forums via email. If you wish to include files in your posts, please log on to the Community and take advantage of our new Shared Files feature, which allows you to easily associated files with your posts and eliminates the need for using email. Using Shared Files allows you and your colleagues to store all your Community files in one convenient place.

5. How do I reply to a email notification?

We have instituted an important change to the functionality of our email notifications, based on feedback we received from our members. You now have two options when replying to an email notification from your forums:

To respond directly to the author of the post for which you've received the notification, simply click "Reply" from your email client. This will send an email directly from you to the poster; nothing will be sent to the forum.
To post your response to the entire forum, you now need to click "Reply to All" from your email client. This will send your response to the original poster, and will also post your message to the forums for all participants to read. Any user who is subscribed to email notifications will be sent a copy of your response as well.

6. Why do I receive two emails when another user responds to a message I've posted to a forum?

When a user receives an email notification of your post, they have the option to reply directly to you, or to post their response to the entire forum. If a user choose the "Reply to All" option, you will receive an email directly from that user, with their email address in the "From" field. You will also receive the email notification sent to all subscribed members of the forum, with the forum email address in the "From" field. You then have the option of replying to the individual email and continuing the conversation privately, or adding to the existing forum thread.

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First Published:
September 16, 2008

Community