Home / Cover
Introduction
Executive Summary
Making telemarketing a stronger sales source
Diversifying the sales portfolio
Using analysis to drive success
Retention
Summary: A return to fundamentals
Thanks

Topic Contributors

Albany Democrat Herald (Albany, OR) Jose Vega, 541-812-6088

Amarillo Globe-News (Amarillo, TX) Jack Light, 806-345-3421

Anchorage Daily News (Anchorage, AK) Robert Arrowsmith, 907-257-4370

Anderson Independent-Mail (Anderson, SC) Jim Lasley, 864-260-1310

Austin American-Statesman (Austin, TX) Ann Poe, 512-445-1779

Austin American-Statesman (Austin, TX) Nicole Taylor, 512-445-3892

Bismark Tribune (Bismark, ND) Kene Miller, 701-250-8298

County Press Publications (Newtown Square, PA) Rich Crowe, 610-356-6664

Daily Freeman (Kingston, NY) Tom Amato, 845-331-5000 ext 533

Daily News (West Bend, WI) Laura Schwartzburg, 262-306-5020

Detroit Newspaper (Detroit, MI) Patricia Kelly, 313-222-6504

Green Bay Press Gazette (Green Bay, WI) Kimberly Clevenger, 920-431-8590

Indiana Gazette (Indiana, PA) Ron Seckar, 724-465-5555

Lancaster Newspapers Inc. (Lancaster, PA) Bob Magel, 717-291-8731

Mail Tribune (Medford, OR) Michael Miller, 541-776-4371

Montgomery Advertiser (Montgomery, AL) Karen Z. Allen, 334-240-0136

Morris Daily Herald ( Morris, IL) Lori Carlson, 815-942-3221 ext 2012

North County Times (Escondido, CA) Mark Henschen, 760-739-6630

Record Searchlight (Redding, CA) Lisa Drafall, 530-225-8271

Sioux City Journal (Sioux City, IA) Mark Lewis, 712-293-4251

St Petersburg Times (St Petersburg, FL) Jerry Hill, 727-893-8157

Star Tribune (Minneapolis, MN) Dave Terwillinger 612-673-4405

Tha Sacramento Bee (Sacramento, CA) Mark Montgomery, 916-321-1648

The Boston Globe (Boston, MA) Anaye Milligan, 617-929-7093

The Columbus Dispatch (Columbus, OH) Kelly Miller, 614-461-5124

The Dallas Morning News (Dallas, TX) Mick Cohen 214-977-7786

The Edmond Sun (Edmond, OK) Bryan Schulte, 405-341-1212 ext 160

The Herald Journal (Logan, UT) Russ Davis, 435-792-7280

The Herald-Times (Bloomington, IN) Tim Smith, 812-331-4203

The Honolulu Advertiser (Honolulu, HI) Michael Cusato, 808-525-7643

The Independent (Hillsdale, NY) Patricia Baer, 518-325-4400

The Morning News (Springdale, AR) Lewis Floyd, 479-872-5100

The News and Observer (Raleigh, NC) Daniel L. Williams, 919-829-4725

The News and Observer (Raleigh, NC) Michael J. Brem, 919-829-4763

The News and Observer (Raleigh, NC) Michael J. Wnek, 919-836-4949

The News and Observer (Raleigh, NC) Todd J Peterson, 919-829-8905

The News and Observer (Raleigh, NC) Wendy Reeves, 919-829-4694

The News Tribune (Tacoma, WA) Tony Hazarian, 253-597-8727

The Norman Transcript (Norman, OK) Ron House 405-366-3570

The Pantagraph (Bloomington, IL) Tom Bunch, 309-820-3292 (hard copy)

The Record (Troy, NY) Casey Ditton, 518-270-1216

The Record Newspaper (Stockton, CA) Corrina Rose, 209-546-8315

The Sanford Herald (Sanford, NC) Bill Horner III, 919-718-1234

The Sarasota Herald-Tribune (Sarasota FL) Jon Wiley, 941-957-5248

The Tennessean (Nashville, TN) Tim Baumgartner, 615-259-8382

The Times (Shreveport, LA) Paul Pratt, 318-459-3393

The Toledo Blade (Toledo, OH) Mike Gaither, 419-724-6314

Times Herald (Norristown, PA) James Lindsey, 610-272-1720

Toronto Star (Ontario, Canada) Andrew Kendall, 416-869-4796

Valley News Dispatch (Tarentum, PA) David Horchak, 724-226-7741